Nancy Lublin, Founder & CEO of Crisis Text Line

Nancy Lublin feels very strongly about law school – “it’s where ideas go to die”. Yet NYU Law School is exactly where she came up with the idea for Dress for Success, now a global nonprofit that promotes the economic independence of women by providing professional attire and career support. When Nancy turned 30 and Dress for Success was thriving, she left to join DoSomething.org to help them survive at a time when their existence was touch and go. While at DoSomething.org Nancy’s team began using text messages to reach their constituents. Unexpectedly people began texting back about their personal problems, some of which were very harrowing. After receiving a particularly harrowing message from a young woman, Nancy conceived the idea for Crisis Text Line which provides free crisis intervention via text message 24 hours a day every day. According to Nancy, Crisis Text Line is more than a nonprofit- it’s a tech company problem solving through products, not people. Today, Crisis Text Line engages with thousands of crisis counselors and has fielded tens of millions of text messages since 2013. Tune in this week to learn how Crisis Text Line is using AI to help people in need.

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